Audience

This article is recommended for users who are installing Crystal Delivery Pro on a corporate or academic domain. 
 

Configure Crystal Delivery Service with a User Account

When Crystal Delivery Pro is installed on a domain server or domain computer, it is recommended that a Group Managed Service Account (gMSA) be provisioned for the Crystal Delivery Service.  This will allow the service to run reliably and securely with the correct permissions.

Option C - User Account is no longer recommended for the following reason: Some organizations require periodic user password changes.  With this method, the Crystal Delivery Service will also need your domain password to be updated for Crystal Delivery to continue to work correctly.

If this is not a concern for you, the instructions below are the deployment steps for using a computer account for the Crystal Delivery Service.

The instructions below are intended for IT Administrators to follow.  Simply link them to this article.

Instructions

Part 1 of 2 - Use Your Domain User to run Crystal Delivery Service

1. Click Start > Type services.msc > Press enter to run.
2. Locate Crystal Delivery Service in the list of services
3. Right-click Crystal Delivery Service > click Properties
4. Click Log On Tab
5. Ensure The account is selected and enter domain\YourUsername in the input box.
6. Enter your domain password in both text boxes.
   Example:
   Domain Account: groff\John
   Password: 123456
7. Click Apply > click OK
8. Note:  You may see some popups that inform you that your account cant run as a service.  If you receive any error messages, check your credentials and talk to your Local IT Administrator.
9. Right-click Crystal Delivery Service > click Restart
10. Done
11. Remember: If your password changes, you must also update it on the Crystal Delivery Service by re-running these instructions from the beginning.

Part 2 of 2 - Add Your Domain User to File Share Permissions

1. Stop Here.  The steps below are only required if your domain user does not already have access to the file share hosting your report (*.rpt) files or the file share storing your report exports, such as your PDF export files.
2. Right-click on File Share folder > click Properties
3. Click Security tab > click Edit button
4. Click Add button 
5. Enter Your Domain User in the text input box
6. Click Check Names button to confirm the user is available.
7. Click OK
8. Under Allow, check Modify & Write permissions
9. Click Apply > click OK
10. Click OK
11. Done - your file share is now securely configured to run.